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Scorecard should engage everything, which is of importance. This includes (at
least) business KPIs, Initiatives, Todos and Issues. Avoid being rigid about
the Scorecard format. There are two part of the scorecard, which go beyond pure
metrics and numbers. These are:
- Commentary on results and future projections.
- Measuring your performance on areas, which are not purely metrics.
Under the second point, you can include progress on key initiatives,
status on managing key risks, your assessment on softer areas like customer
feedback. Employee satisfaction and engagement etc.. Some companies use the
term "management judgment" section in their scorecard and assign themselves
a rating not based on numbers but on the basis of their own observations.
Some of the areas, which we have shared here are not totally devoid of numbers,
and can be translated into metrics. |
