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A scorecard is your intellectual property because it's you who is supposed to
know on how to run it. However, before you go to far in fixing your scorecard
and in building the infrastructure to generate and review it, do take its design
and metrics through with some key stakeholders, primarily customers and shareholders
(your boss, senior executives, any linked steering group etc..)
You may not agree with the feedback from your share-holder and customer. My
view is to ensure that you are fully aligned with your share-holder and try
to build maximum common ground (even if not completely aligned). The typical
areas you would like your stakeholders to comment on:
- The top metrics, which you are measuring.
- Frequency of measurement.
- What will define exceptions and what are the ranges for red, amber or green
status..
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