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Establishing 'Making it Happen' as a 'Formal & Predictable' Discipline
  Structural Readiness to Respond  

ENCYCLOPEDIA→   Execution Making-it-Happen  →   -  Resilience & Flexibility  →   -  Resilience and Adaptation  → 

Anticipating Future and Ability to Respond

Resilience and Flexibility of an organization have two components- A highly sensitive sensory system, which can help you sense and anticipate the future (this is covered in more detail in **anticipation and intelligence section), and the other is the ability for an organization to respond to the change (Flexibility) and absorb the shocks (Resilience). Ability to respond can be both structural (inherent & fundamental) and non-structural (adhoc and situational). Contrary to the popular belief, the ability to respond is much more than agility of leadership.


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More on Resilience & Adaptation
Structural Readiness to Respond
Non-Structural Readiness to Respond
Flexibility readiness to respond
Additional Channels
Principles & Rules
Free Templates
Glossary
Key Performance Indicators

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Maximising Sales Performance
Sales velocity (or speed of sales)
Sales Leads Generation through advertising
Sales Leads Allocation and Distribution
Sales facility Infrastructure
Sales Compensation Data Management
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  Customer Relationship Management
Customer Value and Profitability Data Management
Supply Chain for Customer Service and Support
Customer Value and Profitability- BI
Customer Satisfaction & Retention- Data Management
Drivers for Customer Satisfaction & Retention
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  Human Resources & Leadership
Give feedback closer to the observation
Setting Strategic Intent and Alignment
Maximize the output first and then the potential
People become the way you treat them
Act with Decisiveness
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Business Performance & Planning
Strategic Planning leadership commitment
For important KPIs- Install first & Fix later
Strategic Planning Business Themes
Scorecards need manual finish
Dashboard Health Checklist
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  Business Intelligence & Data Quality
Sponsor for a Data Quality Program
Time Trending Data Analysis
Don't rely only on business requirements for BI
Performance Review not for action-status
Data Quality Risk Assessment
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  IT Vendors & Tools Management
Security Technical Evaluation
Collaboration and Administration Support
Vendor Delivery Support Model
Multi Layer Architecture
Vendor Evaluation Conversion effort
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