Initiative #3- Functional Management Encyclopedia- Applying BI& PM in Functional Domains
A section is assigned for each major organizational function. For each function, there are chapters assigned to sub-functions. With-in each chapter, a detailed coverage is provided on the success-drivers, SWOT, Data-Management and BI application for the sub-function.
Sales & Distribution
- Sales & Distribution- Overview
- Sales leads
- Sales Channel
- Sales Compensation
- Sales Cost & Profitability
- Sales Process
- Sales Campaign
Order fulfillment & Delivery Management
- Order fulfillment forecasting and fulfillment
- Order Production Management- Capabilities
- Order Production Management- Materials
- Order Delivery Management
Customer Service and Support Management
- Customer Query Management
- Customer Issues Management
- Customer Online Support Management
- Customer Offline Support Management
Contact Centre Management
- Contact Centre Management
- Outbound Call Management
- Inbound Call Management
Customer Management
- Customer Segmentation
- Customer Value & Profitability
- Customer Satisfaction
- Customer Relationship
IT Management
- IT project Management
- Application Development
- Licensing Management
- IT Infrastructure Management
- IT help-desk and Support Management
- IT Vendor Management
HR Management
- Recruitment & Staffing
- Training and Development
- Compensation and Rewards
- Employee Satisfaction and Retention
- HR Operations (Including Payroll)
- Performance Assessment
Product Management
- Product Planning
- Product Design & Development
- Product Pricing and Commercial
- Product packaging and Promotion
- Product Launch Management
Marketing Management
- Media & PR Management
- Brand Management
- Market Research
Financial Management
- Financial Planning & Analysis
- Balance-Sheet Management
- Profit and Loss Management
- Cash & Funds Flow Management
- Financial Risk Management
Compliance, Governance and Risk Management
- Audit Management
- Policy Management
- Compliance Management
- Risk Management
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