Establishing 'Making it Happen' as a 'Formal & Predictable' Discipline

Business Intelligence Competency Centre- Establish Phase

ENCYCLOPEDIA→ Enterprise Intelligence → - BI End-to-End → - Business Intelligence Competency Centre →

Business Intelligence Competency Centre- Operate Phase

This page provides details of the management and tasks around keeping BICC running and continuously evolving. The work of the sponsors does not end with the establishment phase. There needs to be a continuous 'feedback and improvement' cycle.

Operate Phase

This phase focuses on execution of the BICC. The BICC needs to prove its usefulness on an ongoing basis. On a regular basis the BICC and the business users should conduct a formal quarterly and/or yearly review and planning process with the business users. At minimum the review should cover the following:

Business User Satisfaction
Review of BICC Key Performance Indicators
Review of Support policies and issues
ROI of BI investment
Communication policies
Repartition of roles
Future Business needs
Future technical possibilities

In this phase BICC team is also to interact with other project execution teams to coach them on tools usage, project methodologies, project standards, templates, review the progress and timeline with project manager etc.

Supporting of Implementation projects will be based on the following:

Sr. No.	Activities	Responsibilities
Sr. No.	Activities	BICC	Vendor Partner/ Project team
Entry
1.	Common Entry criteria have been fulfilled
2.	BICC Charter is available
Tasks
1.	Solution Development Group
1.1	Project: Present/ Deliver the Scope to the project to Solution development group Pilot Project Large Project	BICC
1.2	Consolidation: Present/Deliver the System specification to Solution Development Group: Report ETL Datamart Tool	BICC
1.3	Migration: Present/Deliver the System specification to Solution Development Group for migrating Data, DB, ETL, Report	BICC
2.	Interact with Support Group for
2.1	Release, versioning and rollout	BICC	Support Group
2.3	Production Support	BICC	Support Group
2.4	Maintenance	BICC	Support group
3.	Interact with QA and testing group for
3.1	Code Review	BICC	QA Group
3.2	Test case preparation	BICC	QA Group
3.3	Acceptance testing	BICC	QA Group
3.4	QA for Service and Support	BICC	QA Group
Validations
1.	Review of BICC functions	IT	Business
2.	Review of Technology Checklists	BICC
3.	Review of Acceptance Test criteria and QA services	BICC
Exit
1.	Reviewed Deliverables accepted	IT, BICC	Business