Establishing 'Making it Happen' as a 'Formal & Predictable' Discipline

Business Intelligence Competency Centre- Strategize Phase	Business Intelligence Competency Centre- Operate Phase

ENCYCLOPEDIA→ Enterprise Intelligence → - BI End-to-End → - Business Intelligence Competency Centre →

Business Intelligence Competency Centre- Establish Phase

This page provides a comprehensive work break-down structure for establishing a Business Intelligence Competency Centre. Many of the components will be similar to what you will do in creating an ERP (say) competency centre. The difference is in the details.

Establish Phase

Establishing BICC is the step-by-step development process that will be based on the priority and importance of BICC functions identified in Strategize phase. The BICC may start out with the most obvious task, such as providing technical support and than evolve steadily by doing complete assessment of BI projects within the company and to find ways to streamline internal business processes by consolidating them at branch and business area levels. Ultimately the BICC should aim to think in terms of users and business areas, rather than projects.

‘Entry, Tasks, Validation and Exit’ criteria

Sr. No.	Activities		Responsibilities
Sr. No.	Activities		BICC/ IT	Vendor Partner/ Business
Entry
1.	Common entry criteria have been fulfilled
2.	BICC Strategize phase is complete
Tasks
1.	BICC kick-off
1.1	Existing BI project overview		BICC
1.2	Present agreed BICC functions		BICC
1.3	Publish BICC Organization structure		BICC
1.4	Agree on action plan and responsibilities		BICC	Business
2.	Define the Infrastructure for BICC
2.1	Hardware		BICC
2.2	How many and what systems are needed for the structure		BICC
2.3	Software		BICC
3.	Install infrastructure for BICC
3.1	Networks		IT
3.2	Hardware		IT
3.3	Software		IT	Vendor Partner
3.4	Internet access		IT
4.	Promote BICC within the group and across the Organization			Business
5.	Create Key Contact definition
5.1	Key sponsor for BICC within the organization		BICC
5.2	Key users working for BICC part time or full time		BICC	Business
6.	Formulate BI Corporate Strategy and Scope
6.1	Define BI Policies, Process/ Methodology		BICC	Business, Vendor Partner
6.2	Implement a formal BI methodology /process and the roles of different groups to Implement the process		BICC
6.3	Map available BI functionality to the technical, functional, organizational and business need of the organization		BICC
6.4	Set the priority in the BI program		BICC	Business
6.5	Review Periodically		BICC	Business, Vendor Partner
6.7	Interact with BI projects and communicate the BI policies and the process		BICC
7.	Create Project Governance structure
7.1	Identify the key Business users who can give the business requirement			Business
7.2	Identify the technical consultant who can understand and analyze the business requirement		BICC
7.3	Effort Estimation		BICC
7.4	System Specifications		BICC
7.5	Infrastructure specifications		BICC
7.6	Prepare test case for user acceptance		BICC
7.7	Review and release Project plan for development		BICC	Business
8.	Create Solution Research Group
8.1	Identify the team for solution research group		BICC
8.2	Identify the areas where team need to develop the solutions		BICC
8.3	Prepare the plan for creating solution		BICC
8.4	Solution deployment plan		BICC
9.	Create Infrastructure Management group
9.1	Identify the team from existing pool for Physical and logical infrastructure management		BICC
9.2	If not, than train or hire technical people		BICC	Vendor Partner
9.3	Create/acquire the assets for capacity planning, sizing		BICC	Vendor Partner
9.4	Create enterprise wide logical data model for the business		BICC	Business
9.5	Create analytical model and templates		BICC	Business
9.6	Periodically review the above assets		BICC
9.7	Coordinate with Knowledge Management team for sharing of assets		BICC
10.	Establish technology CoE
10.1	Identify the technology areas		BICC
10.2	Identify the experts, point of contact in the technology areas		BICC
10.3	Conduct the tool evaluation and recommendations		BICC
10.4	Identify the areas where competency need to be developed		BICC
10.5	Coordinate with training group for training plan and implementation for building competency		BICC
10.6	Coordinate with knowledge management group to Share the best practice in the technology		BICC
10.7	Resolve the technology queries		BICC
11.	Establish Knowledge Management structure/Internal Marketing
11.1	Identify point of contact for knowledge Management		BICC
11.2	Consolidate the assets eg. Commercial detail inquiries		BICC
11.3	Standard BI information Marketing information BI Product release note Newsletter		BICC
11.4	Project Detail Project Scope Go Live dates and applications Users Version used Partner Involved/contact Business change that affect the s/w ROI		BICC
11.5	Establish process for Share the Assets/best practice		BICC
12.	Competency Management
12.1	Define training plan for tools or project methodologies		BICC
12.2	Develop/Acquire BI tools training material		BICC
12.3	Training of the project team		BICC
12.4	Training of the end-users		BICC
12.5	Workshop on special topics		BICC
12.6	Faculty development plan		BICC
13.	Contract Management
13.1	Internal contract processing		BICC, IT
13.2	BI tool administration		BICC, IT
13.3	Central Settlement of Maintenance fees		BICC, IT
13.4	Contract processing with service providing vendors		BICC
13.5	Coordination with joint development project between customer and product vendor		BICC
*Validations*
1.		Review of BICC Charter	IT	Business
*Exit*
1.		Reviewed BICC Charter accepted	IT	Business