Sales Management Customer Relationship Human Resources Business Performance BI & Data Quality IT Tools & Vendors

Sign-in   Register
Establishing 'Making it Happen' as a 'Formal & Predictable' Discipline
   Business Intelligence Competency Centre- Strategize Phase Business Intelligence Competency Centre- Operate Phase  

ENCYCLOPEDIA→   Enterprise Intelligence  →   -  BI End-to-End  →   -  Business Intelligence Competency Centre  → 

Business Intelligence Competency Centre- Establish Phase

This page provides a comprehensive work break-down structure for establishing a Business Intelligence Competency Centre. Many of the components will be similar to what you will do in creating an ERP (say) competency centre. The difference is in the details.

Establish Phase

Establishing BICC is the step-by-step development process that will be based on the priority and importance of BICC functions identified in Strategize phase. The BICC may start out with the most obvious task, such as providing technical support and than evolve steadily by doing complete assessment of BI projects within the company and to find ways to streamline internal business processes by consolidating them at branch and business area levels. Ultimately the BICC should aim to think in terms of users and business areas, rather than projects.

‘Entry, Tasks, Validation and Exit’ criteria

Sr. No.

Activities

Responsibilities

BICC/ IT

Vendor Partner/ Business

Entry

1.

Common entry criteria have been fulfilled

 

 

2.

BICC Strategize phase is complete

 

 

Tasks

1.

BICC kick-off

 

 

1.1

Existing BI project overview

BICC

 

1.2

Present agreed BICC functions

BICC

 

1.3

Publish BICC Organization structure

BICC

 

1.4

Agree on action plan and responsibilities

BICC

Business

2.

Define the Infrastructure for BICC

 

 

2.1

Hardware

BICC

 

2.2

How many and what systems are needed for the structure

BICC

 

2.3

Software

BICC

 

3.

Install infrastructure for BICC

 

 

3.1

Networks

IT

 

3.2

Hardware

IT

 

3.3

Software

IT

Vendor Partner

3.4

Internet access

IT

 

4.

Promote BICC within the group and across the Organization

 

Business

5.

Create Key Contact definition

 

 

5.1

Key sponsor for BICC within the organization

BICC

 

5.2

Key users working for BICC part time or full time

BICC

Business

6.

Formulate BI Corporate Strategy and Scope

 

 

6.1

Define BI Policies, Process/ Methodology

BICC

Business, Vendor Partner

6.2

Implement a formal BI methodology /process and the roles of different groups to Implement the process

BICC

 

6.3

Map available BI functionality to the technical, functional, organizational and business need of the organization

BICC

 

6.4

Set the priority in the BI program

BICC

Business

6.5

Review Periodically

BICC

Business, Vendor Partner

6.7

Interact with BI projects and communicate the BI policies and the process

BICC

 

7.

Create Project Governance structure

 

 

7.1

Identify the key Business users who can give the business requirement

 

Business

7.2

Identify the technical consultant who can understand and analyze the business requirement

BICC

 

7.3

Effort Estimation

BICC

 

7.4

System Specifications

BICC

 

7.5

Infrastructure specifications

BICC

 

7.6

Prepare test case for user acceptance

BICC

 

7.7

Review and release Project plan for development

BICC

Business

8.

Create Solution Research Group

 

 

8.1

Identify the team for solution research group

BICC

 

8.2

Identify the areas where team need to develop the solutions

BICC

 

8.3

Prepare the plan for creating solution

BICC

 

8.4

Solution deployment plan

BICC

 

9.

Create Infrastructure Management group

 

 

9.1

Identify the team from existing pool for Physical and logical infrastructure management

BICC

 

9.2

If not, than train or hire technical people

BICC

Vendor Partner

9.3

Create/acquire the assets for capacity planning, sizing

BICC

Vendor Partner

9.4

Create enterprise wide logical data model for the business

BICC

Business

9.5

Create analytical model and templates

BICC

Business

9.6

Periodically review the above assets

BICC

 

9.7

Coordinate with Knowledge Management team for sharing of assets

BICC

 

10.

Establish technology CoE

 

 

10.1

Identify the technology areas

BICC

 

10.2

Identify the experts, point of contact in the technology areas

BICC

 

10.3

Conduct the tool evaluation and recommendations

BICC

 

10.4

Identify the areas where competency need to be developed

BICC

 

10.5

Coordinate with training group for training plan and implementation for building competency

BICC

 

10.6

Coordinate with knowledge management group to Share the best practice in the technology

BICC

 

10.7

Resolve the technology queries

BICC

 

11.

Establish Knowledge Management structure/Internal Marketing

 

 

11.1

Identify point of contact for knowledge Management

BICC

 

11.2

Consolidate the assets
eg. Commercial detail inquiries

BICC

 

11.3

Standard BI information
Marketing information
BI Product release note
Newsletter

BICC

 

11.4

Project Detail
Project Scope
Go Live dates and applications
Users
Version used
Partner Involved/contact
Business change that affect the s/w
ROI

BICC

 

11.5

Establish process for Share the Assets/best practice

BICC

 

12.

Competency Management

 

 

12.1

Define training plan for tools or project methodologies

BICC

 

12.2

Develop/Acquire BI tools training material

BICC

 

12.3

Training of the project team

BICC

 

12.4

Training of the end-users

BICC

 

12.5

Workshop on special topics

BICC

 

12.6

Faculty development plan

BICC

 

13.

Contract Management

 

 

13.1

Internal contract processing

BICC, IT

 

13.2

BI tool administration

BICC, IT

 

13.3

Central Settlement of Maintenance fees

BICC, IT

 

13.4

Contract processing with service providing vendors

BICC

 

13.5

Coordination with joint development project between customer and product vendor

BICC

 

Validations

1.

Review of BICC Charter

IT

Business

Exit

1.

Reviewed BICC Charter accepted

IT

Business

Deliverables:

  • BICC Charter
  • BICC Organization Structure
  • Role and Responsibilities
  • BICC processes and methodologies
  • Roadmap for including existing BI framework under BICC purview
 

   Business Intelligence Competency Centre- Strategize Phase Business Intelligence Competency Centre- Operate Phase  
 
 

Was this page helpful?
 
 
More on BI Competency Centre
BI Competency Centre- A preface
BI Competency Centre- Organization Model
BICC Governance- Process, Technology & Data
BICC- Competency Framework
BI Competency Centre- Services
BI Competency Centre Setup- Overview
BI Competency Centre- Strategize Phase
BI Competency Centre- Operate Phase
BUY BI & Data Management Vendors & Tools Evaluation Kit
Read more...
BUY largest on-line Data-Quality Management Kit
Read more...
Additional Channels
Principles & Rules
Free Templates
Glossary
Key Performance Indicators



Most Popular Zones with list of pages crossing 25000 hits  →→→ 
Maximising Sales Performance
Sales Leads Classification and prioritization
Sales Objectives Clarity
Sales Campaign Business Intelligence
Sales Cost and Profitability Overview
Variable Sales Cost
Read more...
  Customer Relationship Management
Customer Service and Support - Strategic Role
Customer Satisfaction and Retention- Overview
Customer Knowledge and Organizational Knowledge
Customer Satisfaction & Retention- Data Management
Customer Value and Profitability Data Management
Read more...
  Human Resources & Leadership
People become the way you treat them
Empower Front-line Employees
Feedback does not mean only negative feedback
What is Leadership?
Strategic Business Plan
Read more...
 
 
Business Performance & Planning
SWOT Assessment Report
Stakeholder test for Scorecard
3-4 hours in reviewing a scorecard.
SWOT Analysis in Strategic blueprint Planning
Business Objectives Drill Down
Read more...
  Business Intelligence & Data Quality
Data Quality Control Procedures
Data Warehouse ETL Transformation
MDM CDI Hub Source
Lead Generation KPI for campaign
Internal capabilities for BI modeling and analysis
Read more...
  IT Vendors & Tools Management
Delivery Evaluation Performance warranty
Vendor Delivery Project Evaluation
Business Intelligence Vendor Evaluation
Data Cleansing and Augmentation
OLAP Architecture Cache Management
Read more...